Frequently asked questions

FAQ

rauch

Welcome to the FrequentlyAskedQuestions to help you decide which rauch furniture to buy.

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Furniture purchase

Where is the nearest specialist retailer where I can buy rauch products?

You can easily find your nearest specialist dealer with our dealer search:

→ continue to dealer search

Can I have the furniture from rauch planned in advance?

Many of our specialist dealers in the furniture store are equipped with the appropriate software to visualise our particularly wide range of products.

For some selected products, we also offer corresponding tools for you to use on our website:

→ to the rauch furniture configurators

Can I buy interior fittings for my rauch wardrobe?

Yes, all our specialist dealers can order interior fittings from our catalogue for your cabinet:

→ continue to dealer search

Our information page gives you a good overview of the range of accessories available from rauch:

→ continue to interior fittings

Furniture quality

Where can I find information about the health and safety of rauch products?

You can find all information here:

→ rauch - Quality & Sustainability

Where does the wood for rauch furniture come from?

Information on the origin of wood can be found on our information page on the origin of wood:

→ to the information page "Origin of wood"

Where can I find information about the load-bearing capacity of the furniture?

You can find the overview here:

→ Load table (PDF)

Please note: The maximum weight should not be exceeded, otherwise there is a risk that your furniture will be damaged.

Furniture assembly

Are there any assembly videos that make it easier to assemble rauch furniture?

Yes, we offer numerous assembly videos on the various assembly steps for our furniture:

→ to the assembly video page

Where can I get assembly instructions for my rauch furniture?

You can find the installation instructions here:

→ To the assembly instructions search

Complaints and spare parts

How do I proceed with a complaint?

If you have any complaints or claims, please contact the retailer from whom you purchased your rauch furniture directly.
To help you with this, you will find a description of how to proceed in the event of a complaint on our information page:

→ Procedure in the event of a complaint

Where can I get spare parts for rauch furniture?

Please contact the dealer from whom you originally purchased your furniture directly; they can order the required spare parts for you.